Terms of use

Who we are

This is an English translation provided for convenience; in case of any discrepancy, the Greek version prevails. Topognosia (topognosia.gr) is provided by the sole proprietorship named in the Provider details. You can reach us at info@topognosia.gr or via the Contact page.

These terms apply to anyone who uses the website. When you buy, you accept them expressly before payment. If you are a consumer, you always have all the rights the law gives you, even if they are not mentioned here.

What we offer

Information about businesses and areas in Greece, from open public data (Data sources). The figures are estimates: the sources are updated with a delay, may contain errors, and a small deliberate deviation is added to the published figures to protect individuals. How we measure is explained in the Methodology.

The information is for guidance only. It is not professional, legal, tax or investment advice; before an important decision, check it by other means too.

Account

The account is personal and you are responsible for its security. You can delete it whenever you like from its settings; deleting it also loses any reports you haven't used, and an active subscription must be cancelled first. We may suspend an account that breaches these terms, after informing you, unless there is an immediate security risk.

What is not allowed

The following are not allowed:

• bulk copying of content by automated means;
• using the names of sole proprietorships for advertising, unsolicited communication or profiling individuals;
• reselling reports or republishing them in bulk;
• any unlawful use or action that harms the security or operation of the website.

Intellectual property

The website's design, texts and software belong to the provider. Third-party data is governed by its licences, listed under Data sources. You may cite our figures with attribution to the source, embed the municipality card on your website as we provide it, and use your reports for your own needs, including showing them to people you work with (e.g. your bank or accountant).

Prices and payment

Prices are on the Pricing page · report prices include VAT, while for Pro and Office the 24% VAT is added and shown separately before payment. You pay securely via Stripe; we neither see nor keep your card details. You can also pay for reports and Pro with IRIS from your bank: they are activated as soon as we confirm the payment has arrived. Pro paid with IRIS covers the period you paid for (1 or 12 months) and does not renew automatically. The receipt for your purchase is sent by email: a receipt, or an invoice if you give a tax ID (AFM) and legal name at purchase.

Area reports

Each report you buy is credited to your account immediately after payment and you create it whenever you like; it does not expire as long as the account exists. You can also buy without an account: the reports go to the account for the email you give at payment, and we send you a link there. The report is digital content delivered immediately: before you pay, you expressly request immediate delivery and acknowledge that the purchase is final. Your rights if something does not work properly still apply (see below).

Pro subscription

The subscription includes what is described on the Pricing page at the time you buy it, billed monthly or annually. It renews automatically at the end of each period, charged to the same payment method, until you cancel it. You can also buy it without an account: it goes to the account for the email you give at payment, and we send you a link there.

You can cancel it whenever you like from your account ("Manage subscription"). Cancellation takes effect at the end of the period you have paid for, and until then you keep all the benefits. From there you can also switch from monthly to annual, paying only the difference for the rest of the period; switching from annual to monthly takes effect at the end of the annual period.

Only the annual subscription includes area reports: 12 for each paid year, credited all at once, which stay in your account even after it ends. The monthly subscription does not include reports. If a payment fails, Stripe retries; if it is not completed, the account returns to the free plan. If the price changes, we will inform you by email at least 30 days before the next charge, so that you can cancel.

The 14-day trial is free, does not ask for a card, does not include reports and does not turn into a paid subscription automatically.

If something does not work properly

If a report or the subscription does not match what we describe (e.g. a technical error or a report for a different spot from the one you chose), write to us. We will correct it or recreate it free of charge; if that is not possible, you are entitled to a price reduction or a refund, as provided by Law 4967/2022. Deviations due to the nature of the data (delays or errors in the sources, estimates) are not a fault in the report.

Availability and changes to the service

We try to keep the website running without interruption, but there may be interruptions for maintenance or for reasons beyond our control. We may improve or change features; if we discontinue the subscription or something essential it includes, we will inform you in good time and refund the amount for the period you will not use.

Liability

We are not liable for decisions you make based on the website's information or for losses from interruptions not caused by us. In any other case our liability is limited to the amount you paid in the last 12 months. These limitations do not apply to wilful misconduct or gross negligence, or where the law does not permit them.

Personal data

The processing of your personal data is described on the Personal data page.

Changes to the terms

We may change the terms; the current version is always on this page, with its date. For changes affecting an active subscription we inform you by email at least 30 days before they take effect, and you can cancel it. Purchases already made are governed by the terms in force on the day of purchase.

Complaints and dispute resolution

For any complaint, write to us first at info@topognosia.gr; we reply as soon as possible. If we do not find a solution, as a consumer you can turn to the Hellenic Consumer Ombudsman or another alternative dispute resolution body. Greek law applies; as a consumer you can always also go to the courts of your place of residence.